Shipping & Returns Policy
Shipping
We work hard to ensure your sea moss arrives fresh, safe, and ready to enjoy.
Processing Time
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All orders are made fresh and typically ship within 1–3 business days of purchase.
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Once your order ships, you’ll receive a confirmation email with your tracking number.
Shipping Methods
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We ship priority or expedited to ensure freshness.
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Transit times are typically 2–5 business days depending on your location.
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We currently only ship within the U.S.
Order Tracking
You’ll receive a tracking link so you can follow your order from our kitchen to your door. Please ensure someone is available to receive the package promptly to maintain freshness.
Delays
While we do our best to meet delivery estimates, weather, carrier delays, or other factors outside our control may impact transit times. We recommend checking your tracking updates regularly.
Returns & Refunds
Because sea moss is a perishable product, we cannot accept returns once your order has shipped. This policy ensures the safety and integrity of our products.
Refunds Are Only Issued If:
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Your order arrives damaged or spoiled.
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You receive the wrong product.
If You Experience an Issue:
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Contact us within 24 hours of delivery here.
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Include your order number, a brief description of the issue, and clear photos of the product and packaging.
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Once we verify the issue, we’ll arrange a replacement or refund.
Order Cancellations
Orders can be canceled within 12 hours of purchase, provided they have not yet been prepared for shipment.
